Join us as a Service Designer

A good service designer translates business objectives into user-oriented services. A *great* service designer translates ideal future scenarios into actions taken today.


You have a deep understanding of people. And you understand how design can solve real everyday problems and how it is essential to capturing business opportunities. Our service designers discover, understand, and communicate the business requirements of our clients, the desires of their customers, and the context in which these come together.

As a Motley service designer you’ll carry out the service design process from end to end: from capturing stakeholder insights to formulating design hypotheses, from prototyping and testing to making go-to-market plans.

What you need

  • Background in service design with several years’ experience
  • Ability to understand markets, business needs, and user needs, and find opportunities where they converge
  • Understanding of the strategy development process is a plus

What you’ll do

  • Create personas, ecosystem diagrams, customer journeys, service blueprints, storyboards, scenarios
  • Facilitate workshops, design sprints, and other exercises to lead our clients and teams to triumph
  • Collaborate with our strategists on product vision, roadmap and service business planning

We’d like you to have a minimum of 5 years agency work as a service designer or something similar. Titles vary, we know, but the principles of service design are universal. You’ll work closely with our Strategists, Business Development people and our UX and UI Designers.

If you understand how design can solve real everyday problems *and* capture business opportunities at the same time, we'd like to get your application via the form on this page.

Include your CV and portfolio or some other means of introducing yourself. We'll invite the most promising candidates in for interviews over the coming weeks.

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